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Responsible Gaming

Prima Play Casino is committed to supporting safe, informed and responsible gambling. Gambling should be treated as entertainment, not a way to make money or solve financial problems. Set limits before you play, understand the risks, and only gamble with money and time you can afford to lose.

Prima Play Casino operates under a licence issued by the Curacao gaming authority. Advanced encryption technology is in place to protect personal and financial information, and the casino participates in a self-exclusion register.

Gamble responsibly

Gambling can be enjoyable when it is approached as a recreational activity. It also carries a risk of financial loss and, for some people, can become difficult to control. Responsible gambling means making deliberate choices about when, how often and how much you play. It means keeping gambling separate from essential spending, work, family responsibilities and other activities that matter to you.

There is no guaranteed way to win. Casino games are based on chance, and previous results do not determine future results. A losing streak does not make a win more likely, and a recent win does not mean another win is due. Do not chase losses, increase your stakes to recover money, or rely on gambling to pay bills or improve your financial position.

Practical ways to stay in control

  • Decide your spending and time limits before you begin playing.
  • Only use money that is available for entertainment after essential expenses have been paid.
  • Keep a record of your deposits, withdrawals, wins and losses so you understand your overall activity.
  • Take regular breaks and avoid playing for longer than planned.
  • Do not borrow money, use credit intended for necessities, or sell possessions to fund gambling.
  • Avoid gambling when you are upset, stressed, tired, intoxicated or trying to distract yourself from a personal problem.
  • Do not treat gambling as an investment, income source or solution to debt.
  • Talk openly with someone you trust if gambling is affecting your mood, relationships or finances.

A plan is most effective when it is made before gambling begins. Consider writing down your budget, the maximum amount you are prepared to lose and the time you will spend playing. Once a limit has been reached, stop rather than changing the limit in the moment.

Tools and account controls

Account controls can help you manage your gambling activity. Depending on the features available to your account and applicable requirements, you may be able to set deposit limits, loss or spending limits, session reminders, cooling-off periods, or a longer-term self-exclusion. These tools are intended to support decisions you make in advance and should be used before gambling becomes difficult to manage.

Choosing a control

  1. Choose an amount and playing period that fit comfortably within your entertainment budget.
  2. Set the control through your account or request assistance through the available support channel.
  3. Allow the control to take effect as explained when you select it. Some restrictions may not apply immediately or may be subject to applicable rules.
  4. Do not try to work around a limit by opening another account, using another person’s account or asking someone else to gamble on your behalf.
  5. Review your activity regularly and make your limits more restrictive if your circumstances change.

A cooling-off period is a temporary break from gambling. Self-exclusion is a stronger step that prevents or restricts access for a selected period, where this facility is available. If you choose self-exclusion, do not attempt to access gambling services during the exclusion period. We may take reasonable steps to apply account restrictions in accordance with applicable requirements, but no technical control should be treated as a substitute for personal support.

Promotional messages can encourage additional play. If marketing communications make it harder to maintain your plan, use the available settings to reduce or stop those communications and consider taking a break from gambling. Promotional offers should never be used as a reason to spend more than you intended.

Recognising gambling harm

Gambling harm can develop gradually, and people may not recognise the warning signs at first. The issue is not defined only by the amount of money lost. Gambling may be harmful when it takes time, attention or money away from relationships, work, study, health or ordinary responsibilities.

Possible warning signs

  • Spending more time or money gambling than you planned.
  • Chasing losses or gambling to recover money that has already been lost.
  • Feeling restless, irritable or anxious when you try to stop or cut back.
  • Hiding gambling activity, deposits, losses or account statements from family or friends.
  • Borrowing money, missing payments or using money set aside for rent, food or other essentials.
  • Neglecting work, study, health, relationships or household responsibilities.
  • Thinking about gambling frequently or finding it difficult to focus on other activities.
  • Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
  • Continuing to gamble despite arguments, financial problems or other negative consequences.
  • Feeling regret, shame or distress after gambling but returning to play.

One warning sign may be enough to pause and review your gambling. You do not need to wait for a crisis before asking for help. Stop playing, use an available account restriction, speak with someone you trust and seek confidential advice from a qualified gambling support service. Support is available for people who gamble and for family members, friends and other people affected by gambling.

If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance through appropriate emergency or crisis services in your area. If you feel unsafe or are thinking about harming yourself, contact emergency services or a crisis support service without delay.

Support, privacy and player responsibilities

Australian players can seek help from independent gambling support services, financial counsellors, health professionals and trusted community organisations. These services can provide confidential information, practical tools, counselling and assistance with the effects of gambling. Search for a recognised Australian gambling support service in your state or territory, or speak with your general practitioner about suitable help.

When you contact Prima Play Casino about responsible gambling, provide only the information needed to manage your request. We may need to verify account details before applying an account restriction or discussing account activity. Information supplied for this purpose should be handled in accordance with the applicable privacy requirements and the site's Privacy Policy.

Age and account use

Gambling is only for people who meet the applicable minimum age and other legal requirements. Do not allow another person to use your account, and never use an account that belongs to someone else. Keep your login details secure and tell us promptly if you suspect that your account has been accessed without permission. Parents and guardians should take steps to prevent children from accessing gambling websites, applications, devices and payment methods.

You are responsible for providing accurate information, following the applicable terms and conditions, and complying with the laws that apply to you. Legal availability can vary by location, and it is your responsibility to confirm that online gambling is lawful where you are located. Account restrictions, verification requirements and responsible gambling measures may apply at any time where required.

If you would like to take a break, reduce your gambling or discuss a concern, use the responsible gambling options available in your account or contact the site's support team through the available channel. You can ask for information about limits, cooling-off periods, self-exclusion and other controls. Asking for help is a responsible decision, and you do not need to explain or justify your concern before taking a break.